Information on accessibility

Logo "Accessibility certified"

The Deutsches Historisches Museum was evaluated by a certified provider (Reisen für Alle) and certified with the certificate "Accessibility certified" in regard to be barrier-free for people with mobility problems, barrier-free for wheelchair users, and partly barrier-free for visually impaired people.

People with physical disabilities and/or in wheelchairs

  • Public parking is available at the Kronprinzenpalais, 100 meters away.
  • The nearest public transport stop is Staatsoper (bus stop).
  • There are two entrances: one at the Zeughaus (main entrance) and one at the Exhibition Hall (side entrance).
  • Zeughaus entrance: The main entrance door has a clear width of 128 cm and its threshold is 2 cm high. This door is always open during visiting hours. In addition to the main entrance door, there are two other entrance doors: a revolving door and a specially marked door for visitors with disabilities. This door has a clear width of 99 cm. The smaller manoeuvring area on either side of this door is 140 cm x 140 cm.
  • Exhibition Hall entrance: The entrance door has a clear width of 110 cm. There are no stairs leading to it and the door opens automatically.
  • The Zeughaushof, a courtyard that serves as a corridor between the two buildings, is accessed via lift (elevator cab size 150 cm x 138 cm, height of control panel: 88 cm to 98 cm), a set of stone stairs (34 steps), or an escalator.
  • The sales counter in the museum shop is 91 cm high. It is possible to communicate with the salesperson while seated.
  • The ticket office in the Exhibition Hall is 110 cm high. It is not possible to communicate with the teller while seated. The cloakroom (counter height: 100 cm) and audio guide desk are in the immediate vicinity.
  • The ticket office in the Zeughaus is between 85 cm and 125 cm high. At one end it is possible to communicate with the salesperson while seated. The cloakroom (counter height: 95 cm) is in the immediate vicinity.
  • All rooms that guests may visit are at ground level or accessible via lift.
  • All doors and corridors are at least 90 cm wide (except WC door on the basement level in the Exhibition Hall: 85 cm).
  • The café has wheelchair-compatible tables.
  • Available aids: wheelchair, walker, portable stools.
  • Tours are offered for visitors with disabilities. Prior notice is required. During the tour there will be seating options. Step-free access is assured for the entire route.

Exhibition Hall level -1 (temporary exhibition)

  • The Exhibition Hall is accessed via lift or escalator.
  • The elevator cab measures 180 cm x 180 cm. The control panel is not horizontal (height of the buttons ranges from 88 cm to 92 cm).
  • Most exhibits and information can be seen and read while seated.

Permanent exhibition Zeughaus 1st floor + ground floor

  • The exhibition is accessible via 2 lifts: The 1st lift to the mezzanine level measures 109 cm x 149 cm and its control panel is horizontal. The 2nd lift measures 158 cm x 138 cm and its control panel is also horizontal.
  • Most exhibits and information can be seen and read while seated.

WCs for people with disabilities in the Exhibition Hall (level -1) and in the Zeughaus (ground floor)

  • The manoeuvring areas next to the toilet on the left and right each measure 90 cm x 70 cm. The area in front of the toilet and sink measures 150 cm x 150 cm.
  • The height of the toilet seat is 54 cm.
  • Both sides of the toilet are equipped with folding toilet grab bars.
  • The sink can be lowered. The mirror can be used while standing or seated.
  • There is an alarm pull cord at a height of 50 cm.
  • There is a baby's changing table in the WC on the Exhibition Hall's level -1.

WC for people with disabilities in the permanent collection

  • The manoeuvring areas next to the toilet measure 90 cm x 70 cm (left), 77 cm x 70 cm (right), and 150 cm x 150 cm (in front of toilet and sink).
  • Both sides of the toilet are equipped with folding toilet grab bars.
  • The sink can be lowered.
  • The mirror can be used while standing or seated.
  • There is an alarm pull cord at a height of 50 cm.

People with hearing disabilities

  • There is no hearing induction loop.
  • There are no visual alarm systems in the building.
  • In the lifts, if the emergency button is pressed, an audio (not visual) signal confirms that assistance has been called. Stairs are provided as an alternative.
  • In the café some of the tables are without standing or hanging lamps that impair the visual field or impede eye contact.
  • There are tours for people with hearing loss. Prior notice is required. Sign language intepreters can be arranged.

People with visual impairments

  • Assistance dogs are welcome.
  • Boundaries of outdoor paths are usually marked by strong visual or tactile contrasts.
  • The main entrance is marked by strong visual contrasts and a palpably different flooring texture.
  • Carousel or revolving doors are not in use except for one of the three entrance doors to the Zeughaus.
  • Most glass doors bear safety markings.
  • Rooms and corridors are brightly lit.
  • There are no obstacles such as objects that jut out into the room or corridor.
  • In the lifts, if the emergency button is pressed, an audio signal confirms that assistance has been called. The control panel has tactile features. On arrival, the lift’s position is announced over a loudspeaker and it serves just 2 floors.
  • Stairs are not marked by strong visual or tactile contrasts. There are handrails.
  • The menu in the restaurant uses a clear font with strong contrasts.
  • The exhibits are generally well lit with strong visual contrasts. Some information is available in Braille or tactile fonts.
  • Most walkways in the exhibition rooms have tactile markings.
  • There are inclusion stations in the special exhibits. Floor markings guide visitors through the exhibit. Available aids: audio guides, recordings (films).
  • Tours are offered for people with visual impairments. Prior notice is required. During the tour, objects with tactile features will be included.

People with cognitive disabilities

  • The museum’s name and logo are clearly recognisable from the outside.
  • The destination of each walkway can usually be seen easily or there are clearly marked signs at regular intervals that can be seen easily.
  • In the café, there are images of some of the dishes.
  • Some information on the exhibits appears in simple German and large print.
  • Tours in simple German are available for people with cognitive disabilities. Prior notice is required.